Question 1

What are My Health Peptides products intended for?

Accepted Answer

For laboratory research use only. Not for human or veterinary use. Every product is sold strictly as a research reference material for qualified buyers aged 18 or over, and we do not provide guidance on application of any kind.

Question 2

How do you verify purity and identity?

Accepted Answer

Each batch is analysed by an independent accredited laboratory using high-performance liquid chromatography (HPLC) for purity and mass spectrometry (MS) for identity. Only lots that meet our ≥99% specification are released, and the certificate of analysis is available on every product page.

Question 3

How quickly are orders dispatched?

Accepted Answer

Orders paid before 12:00 UK time, Monday to Friday, are dispatched the same working day. Bank transfers are matched throughout the day and you receive an email as soon as payment is confirmed.

Question 4

Where do you deliver?

Accepted Answer

We currently deliver to addresses in the United Kingdom using Royal Mail Tracked 24. Delivery is free on orders over £50 and every parcel is tracked from dispatch to your door.

Question 5

How are products packed and stored?

Accepted Answer

Vials and pre-filled research pens are sealed, tamper-evident and shipped in temperature-controlled packaging. On arrival, store refrigerated at 2–8°C, protected from light, and do not freeze.

Question 6

What is the difference between a vial and a pen?

Accepted Answer

Research vials contain the peptide as a lyophilised (freeze-dried) powder in a sealed glass vial. Pre-filled research pens contain the same compound pre-measured in a sealed pen presentation. Both formats share the same purity specification and certificate of analysis.

Question 7

Which payment methods do you accept?

Accepted Answer

We currently accept UK bank transfer. After you place your order you will see our bank details and a unique payment reference, which are also emailed to you. Unpaid orders are cancelled after 7 days.

Question 8

What if my parcel is lost or damaged?

Accepted Answer

Contact us within 7 days of the expected delivery date and we will investigate with the carrier. Lost or damaged parcels are re-shipped free of charge.

Frequently asked questions